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Frequently Asked Questions

If you are not satisfied with your purchase for any reason, you can return the product within 30 days of purchase. We will provide you with a return shipping label upon your return request. You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.
Please note that returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

A gem is what we call our dazzlingly precious merchandise as they will help you decorate your everyday life! After purchasing our merchandise, you can become a #RareGem and earn perks for each purchase.

Brand ambassadors simply need to submit details on the ambassador page, create an account on KarrotKollection.com, and follow @KarrotKollection on Facebook and Instagram. Applicants will receive their own personal discount code if their submission is accepted. This code can be used alongside social media posts featuring Karrot Kollection products, giving followers an exclusive discount. 

Of course! Simply change the shipping details to match the person you are gifting. You can add a personalized note in the notes section at checkout.

Please note: retail prices are never displayed on packing slips, but in compliance with shipping regulations, they are shown on the outside of a package when items are shipped internationally.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. We also want to confirm that you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you  haven’t received it, we will reship the order at your expense.

There may be cases where the delivery was made, but the package was left in an unexpected location at the your address.

Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If something arrives damaged, send a photo of the damaged goods to info@karrotkollection.com, then we’ll gladly send a replacement at no cost to you

If you are not satisfied with your purchase for any reason, you can contact us utilizing the inquiry box on the contact us page as well as send an email to info@karrotkollection.com 

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